# Attendee Importing

Import attendees, manage registration flow, and handle duplicate records.

## Prerequisites

* **Admin or Organizer** access to the event
* A **CSV file** with attendee data ready for import

## Importing Attendees as Invited Status (To Go Through Registration)

1. On **People List** > Click **More** > **+ Invite Attendees** > Select **"Send email/sms invitation to attendees"**.

   ![](/files/yV1WWc5DjaEsdpwRADyk)
2. Select **"CSV UTF-8"** for bulk import or **"Email/SMS invitation"** for one-by-one entry.

   ![](/files/lQ3UTk9vthRCQmyYe1SN)
3. For **CSV UTF-8**: a. Download the CSV template. b. Add attendee details to the file. c. Upload the completed template.

   ![](/files/X59EG1Oqr0eh5nrxFwlY)
4. Click **Preview Import Result** > **Next**.

   ![](/files/E35pOzUwWqgZVAb5Py09)
5. Select the importing option and click **Confirm To Import**.

   ![](/files/X1xZG2P79XDaOJTBlZNK)
6. Choose to send the invitation email **now** or **later**.

   ![](/files/mTb8bYhJfNs7f2u7UUs4)
7. Toggle **"Send Invitation Email & SMS"** ON to send now, or OFF to send later. Click **"Import Attendee List"**.

   > **Note:** The toggle is only available for **Virtual** and **Hybrid** events. In-person events do not have this option.

   ![](/files/gHLE6ZimiwuU4zAkiPpn)
8. For **Email/SMS invitation**: a. Input the attendee's email address. b. Click **"I want to send SMS invitation to the user"** and enter the mobile number (optional). c. Click **Add Attendee** to add another. d. Click **Send Invite** when ready.

   > **Note:** SMS requires the feature to be enabled under **Event Settings** > **Basic Event Info**.

   ![](/files/Gb9yREWvJfCVoqWkrlnm)
9. Click **Send** to send the invitation email.

   ![](/files/0SD3ZZNlDe2trQYyqFs5)
10. A popup confirms the import is complete.

    ![](/files/kJlLlVzCziO8ZZe71QUG)

## Importing Attendees as Registered Status (To Skip Registration)

Import attendees as **Registered** status to bypass the registration form.

1. Before uploading, add the required columns to the People List: a. Click **More** > **Manage Fields** > **Add New Field**. b. Select the field type.

   ![](/files/fByQI1uy7SAPcRBnyiDh)
2. Go to **Attendee List** > Click **Import CSV**.

   ![](/files/veDImXy2aOUOuRnL9MvC)
3. Click **Create New Import**.

   ![](/files/eajpnOB4CjcAjEnc5YY0)
4. Upload your CSV file and follow the on-screen steps.

   ![](/files/wn44uBEA1YUOah9Z9Z3f)

## Handling Duplicate Imports

When bulk importing, the unique identifier determines duplicate handling.

| Action                              | Invited Status | Registered Status |
| ----------------------------------- | -------------- | ----------------- |
| Supports duplicate attendees?       | No             | Yes               |
| Attendee goes through registration? | Yes            | No                |

### Importing Duplicates as Registered Status

1. On **Attendee List** > Click **Add Attendee** > **Bulk importing** > **CSV UTF-8 File**.

   ![](/files/QdJfmdsddehYy4XGGzvb)
2. Download the CSV template, add attendee data, and upload the file.

   ![](/files/cMoT9WIVKN58zxu11wY4)
3. Select the ticket type (or **No Ticket Required**) > Click **Preview Import Result**.

   ![](/files/KsgpBpADJOU2fiNIs6RF)
4. Review unique and duplicate emails > Click **Next**.

   ![](/files/x3PjpwX7vB9k3T22q8IF)
5. Select the list to import > Click **Confirm To Import**.

   ![](/files/vpi9uSnqQ4MVE0AlLjSe)

> **Warning:** If a unique identifier (e.g., Email) is selected and two records share the same value, **both records are skipped** — not just the second one. Check the import page for error messages.

![](/files/6U8ydfGqGs9GWyOLgARE)

## RSVP Invitation

Send RSVP invitations to gauge attendee interest before registration.

1. Check or edit the RSVP email template under **Email** > **Automated Email**.

   ![](/files/t202P3t1tJyJwWO7QgDc)
2. Go to **Attendee List** > Click the **RSVP Invitation** tab.

   ![](/files/xD7f7GuJlkt67e9E56Wi)
3. Click **+ RSVP Invitation**.

   ![](/files/dfD5t0OMck2IPuFiqfkG)
4. Click **Download** to get the CSV template, add invitees, and upload the file.

   > **Note:** When entering attendee data into the CSV, you can pre-fill default and custom fields. Pre-filled data will appear on the registration form.

   ![](/files/fQvFrENbhFY5cfszbYx1)
5. Click **Import & Send Later** to import without sending invitations immediately.

   ![](/files/UJwxKoNkFa7cNY5vm4ua)
6. Imported attendees appear under **Pending** status.

   > **Note:** Pending means no RSVP invitation email has been sent to the attendee.

   ![](/files/fR7XUIwSJvqLeky1F6wZ)
7. To send invitations, select the attendees > Click **Bulk Send** > Click **Long Press To Send**.

   ![](/files/3bndQPL5eJo9K8RenYgG)
8. Status changes to **RSVP Invited** until the attendee responds.

   ![](/files/T6dpDPtU9ofZOt1hZRcY)

### RSVP Status Reference

| Status              | Description                               |
| ------------------- | ----------------------------------------- |
| **Pending**         | Added to People List, invitation not sent |
| **RSVP Invited**    | Invitation sent, awaiting response        |
| **RSVP Registered** | Attendee accepted                         |
| **RSVP Rejected**   | Attendee declined                         |

### Video Guide (Deprecated)

This guide is no longer maintained. Refer to [this recording](https://www.youtube.com/watch?v=qDvG51q-NRA\&t=1020s) for reference only.


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