> For the complete documentation index, see [llms.txt](https://eventx-hq.gitbook.io/knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://eventx-hq.gitbook.io/knowledge-base/attendee-management/importing/downloading-fail-record-on-attendee-list.md).

# Downloading Fail Record On Attendee List

When performing bulk importing and also bulk update on the attendee list, organizers will be able to know more regarding the reason of invalid attendee imports. This can be done by downloading the failed record.

## Use Case:

1. When organizer imports a new batch of attendees or bulk updates the current attendee list, there will be an error message that alerts the organizer that there are a certain number of attendees that are invalid.
2. For Bulk Importing Attendees/ Bulk Update\
   \
   ![](/files/XRXXOQT31SsNXnaC0vcd)\
   ![](/files/9JLGAihHuZjaldZrNp0c)
3. To view the reason that the attendee is invalid, click the hyperlink.
4. Once the CSV file is downloaded, scroll to the right to view the column labelled as "failedReason". Organizers will be able to view the reason under this column.<br>

   <figure><img src="/files/yZZto15kYosD6YHIs5HZ" alt=""><figcaption></figcaption></figure>

## Frequently Asked Questions

### Q: When does EventX generate a failed records file?

**A:** EventX generates a failed records file whenever there are invalid entries during a bulk import or bulk update operation. An error message will display the number of invalid attendees, and you can click the hyperlink to download the CSV with the failure reasons.

### Q: Where can I find the reason for a failed import?

**A:** Download the failed records CSV file and scroll to the rightmost column labelled "failedReason". This column contains a description of why each attendee record was rejected during import.