> For the complete documentation index, see [llms.txt](https://eventx-hq.gitbook.io/knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://eventx-hq.gitbook.io/knowledge-base/attendee-management/managing-attendees/how-to-change-attendees-ticket-type.md).

# How to change attendee's ticket type

Using multiple ticket types with Free and Paid tickets means having different event access or permission for each type of ticket. In the case that the attendee wishes to change his ticket type, you may do so by following a few steps.

**Reminder:**

* Editing the ticket type will NOT trigger any automated confirmation email.
* Editing the ticket type will only change the permission or access of the attendee to the event. However, it does not handle any refund or surcharge. (Organizers still need to handle the money via Stripe and not in Event Portal

To change an attendees ticket type, do the following:

**Step 1:** Go to **Attendee list** on the left.

![](https://2387933484-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMspAfk0kHdGEufQIsJLP%2Fuploads%2Fgit-blob-081ad9338d7639dd676a5209a8b325602fc52429%2Fedbsn87261cb3120494d5f1e4d0ad7dd1e52667125eb106bc46d88451aa99b8df9b84ced08b29d7f_bbe1c40e.png?alt=media)

**Step 2:** Locate or search the attendee, hover after on the right and click on the Edit icon.

![](https://2387933484-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMspAfk0kHdGEufQIsJLP%2Fuploads%2Fgit-blob-b70f7ea6254c5a381ccdaa501ae086a1b1c86da6%2Fedbsn5bcb63b63af91fcf73d0d987f4f09e5e871333f4a3f4264905528c9d7b04f4385a6b2808db3_e9715b91.png?alt=media)

**Step 3:** Change the ticket type by choosing from the types of ticket available.

![](https://2387933484-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMspAfk0kHdGEufQIsJLP%2Fuploads%2Fgit-blob-e5ab9666f8b807daad9cc503832836d031679409%2Fedbsn1a76660f215dd376dc3462b84d048ea73dd24843ca05eaa0e089021481a984f17e075f0a2ae_8d212395.png?alt=media)

**Step 4:** Click U**pdate** and the updated ticket type will be shown under the participant's detail.

![](https://2387933484-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMspAfk0kHdGEufQIsJLP%2Fuploads%2Fgit-blob-cc75ef75ed8191323815e58327be6d445fda471d%2Fedbsn1895183c0cfd785a2db60094367182be79f440df837423b7666c5072491bd20753e3b1cce5b_59bd1b16.png?alt=media)

![](https://2387933484-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMspAfk0kHdGEufQIsJLP%2Fuploads%2Fgit-blob-4f76be7b8fbc19d8720001ea54d54409f05c8fa4%2Fedbsnd1f2346e071626a915fdf49523079894ed1b5ad305762cffc41aea441c277581371312a02dd_f7459c72.png?alt=media)

**Note**

1. As the confirmation email will not be sent out automatically after the ticket type is updated.
2. Once the automated confirmation email is resent to the attendee, it will reflect the new ticket type that has been assigned.\
   ![](https://2387933484-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMspAfk0kHdGEufQIsJLP%2Fuploads%2Fgit-blob-ee7ce4c3fcb2d845bf8a11e138992033f3da7b51%2Fedbsn1a76660f215dd376dc3462b84d048ea72f478a5ca150c396cffb0aff44e6a8525cf6eef7dbb_04185b42.png?alt=media)

## Frequently Asked Questions

### Q: Does changing an attendee's ticket type trigger a confirmation email?

**A:** No. Editing the ticket type does NOT automatically trigger a confirmation email. If you resend the confirmation email manually after the change, it will reflect the updated ticket type.

### Q: Does changing a ticket type handle refunds or surcharges?

**A:** No. Changing the ticket type only updates the attendee's permissions and access to the event. Any financial adjustments (refunds for downgrades or surcharges for upgrades) must be handled directly through your payment processor (e.g., Stripe).

### Q: Can I change an attendee's ticket type after they have already registered?

**A:** Yes. Go to the Attendee List, locate the attendee, click the edit icon, select the new ticket type from the available options, and click Update. The updated ticket type will appear under the participant's detail immediately.