# Zebra Printer Setup Guide **Objective:** Configure your router, iPad, Zebra printer, and EventX Check-in app for onsite badge printing. ## Prerequisites * Zebra printer (ZD620 or ZD420, 203dpi) * iPad or tablet * Router with Ethernet cable * Badge stock with black timing marks * EventX portal account * Wi-Fi: 2.4GHz only, 50 Mbps recommended ## Hardware Setup 1. **Power on the router.** Connect power and press the power button. 2. **Set up the iPad.** Power on and complete setup. 3. **Connect iPad to the router's Wi-Fi.** Tap **Settings** > **Wi-Fi**, select the router's network. Credentials on router label. * **Warning:** Any other network breaks iPad-printer communication. 4. **Verify internet access.** Open Safari and load a webpage. 5. **Power on the printer.** Connect power and press the power button on top until indicators light up. 6. **Connect printer to router.** Plug Ethernet cable into a LAN port on the router and the other end into the printer.\ ![](/files/SyEzXVumCybWxSwBJk92) 7. **Open the printer.** Pull side release latches, lift cover.\ ![](/files/tDYHpnS9uqEC1Sg6qYU2) 8. **Adjust the media sensor.** Slide yellow sensor to the left. Align to detect only the black timing mark (avoid the lanyard hole).\ ![](/files/v8AQTsx4eNpw8nwlZy0U) 9. **Load the badge stock.** * Feed **black-line edge** into the rear slot first. * **Black mark must face down** (branded side up).\ ![](/files/9re9cnFOFNajNEZlmHOo) * Expand media guide hangers to stock width. * Run stock under hangers, then close printer.\ ![](/files/UNkXY1Az85LoERjrrlOm)\ ![](/files/yzONPQ91ff4ox9ehExne) * **Ensure stock is on the roller before closing.** ## Printer Configuration 1. **Find the printer's IP** via any method: * **Check-in App** (printer icon > device list)\ ![](/files/MTNrmeoY3iova6zncaTW) * **Router client page** (login and locate printer IP)\ ![](/files/eYArF0XEDl8gUnWm1c6s) * **Printer screen** (model-dependent) 2. **Open printer settings.** Enter IP in a browser. Default login: **admin** / **1234**. 3. **Confirm status is READY.** Config changes apply only when Ready. ![](/files/1pHrSUpac80p1B4kW6rL) 4. **Set media configuration:** * **MEDIA TYPE:** NON-CONTINUOUS * **SENSOR TYPE:** MARK * **SENSOR METHOD:** REFLECTIVE\ ![](/files/gZEfLkkfSEuRswSW218B) * Click **Submit Changes**.\ ![](/files/DAfPGWkGbZvI5pnZCbu3) 5. **Persist the configuration.** Click **Save Current Configuration** — otherwise, settings reset on power cycle.\ ![](/files/xho22STY9SqKiiY4TTSv)\ ![](/files/DkZp5eKN8Nx2i5BjBQN4) ## Printer Calibration 1. **Exit pause mode.** Press **Pause** on the front panel.\ ![](/files/asjc1PFbowGdAj5xGF5g) 2. **Calibrate the printer.** Hold **Pause + Cancel** for 2 seconds. Printer feeds badges to detect the black mark. Wait for a **green** indicator.\ ![](/files/2RJL2pcsOcvTkvdpLGWf) ![](/files/gA0zurSt6RjmHvYvZd8k) * First-time setup only. ## App Setup 1. **Download EventX Check-in.** Open **App Store** and install. [Related article](https://help.eventx.io/portal/en/kb/articles/navigating-the-eventx-2-0-check-in-app) 2. **Open the app** on the iPad. 3. **Log in.** On desktop, go to **In-person Check-in > Tutorial**. Scan the QR code with iPad. ![](/files/feawjRbl2SbDVDmY2OPl) * Re-scan the QR code to refresh data on re-login. * Same credentials work across multiple devices. 4. **Download the attendee list.** Wait for data to load. 5. **Open printer settings.** Tap **printer icon** (top-right). 6. **Connect to printer.** Toggle **Badge Printing** on. Wait for the printer to appear, then tap to connect. 7. **Test print.** Check in an attendee (search, scan QR, or register walk-in). ## Printer Setup Video {% embed url="" %} ## Troubleshooting ### Two Badges Printed Out * Recalibrate: press **Pause + Cancel**.\ ![](/files/Y2K4ClXBsV8FGrIWaaEX) ### Badge Auto-Feed Position Incorrect * Set **Tear Off Adjust** to **0**.\ ![](/files/9niv0ujW4ICysp4NAS16) ![](/files/zvn5uvlFiMlfCj5HJr4N) ### Incorrect Print Position * Set **Label Top** to **0**.\ ![](/files/D3uSQwb5uj7s1fyQtHyL) ![](/files/rWIiERAfZaMZAyT4oVDY) {% embed url="" %} ### Printer Not Working (Red Lights) * **Factory reset:** * Click **Cancel All Format** and **Reset Printer**. * Wait \~1 minute for restart. * Reapply settings: **MEDIA TYPE: NON-CONTINUOUS**, **SENSOR TYPE: MARK**, **SENSOR METHOD: REFLECTIVE**.\ ![](/files/nzAg39nq2XLtJlNTAyY8) {% embed url="" %} ### Network Lights Red 1. Check router connection. 2. Reset printer network: * Turn printer **OFF** * Hold **Pause + Cancel** and turn printer **ON** * Hold **Pause + Cancel** until indicator turns **green**\ ![](/files/fv7DJvIIpk1yFXBwdaxI) *** ## Badge Specifications & Ordering ![](/files/1QfQJg86bLUwaOCf7NMD) ### Double-Sided Name Badges (4" × 6") | Property | Value | | ------------------- | ---------------------------------- | | Type | Non-adhesive, fanfold stack of 500 | | Technology | Direct thermal (no ribbon) | | Punch | 1 die-cut slot hole | | Weight | 230 GSM | | Compatible printers | Zebra GK420t, ZD620 | | Max colors | 5 | | Material | Thermal paper | ### Production Lead Time The production process requires **15 working days** from the moment the client submits the final design AI file. No trial or test printing is included. Clients can [order a minimum of 500 sets](https://alt.jotfor.ms/232888898209074) for test printing. Orders shorter than 15 working days will not be accepted. Once printing is completed, EventX will conduct a test print and provide photos and a video of the final badge production. ![](/files/Txm4Eg0C5ckff4iKyFGl) {% embed url="" %} ### Design Area * **Size:** 4" × 6" * **Print area:** 7.5 cm recommended (subject to preference) {% embed url="" %} ### Template Submission Download template, complete design (.ai), and send to . 1. [NameBadge design template](https://drive.google.com/file/d/1-GrUSkV9fXX0RAdTcfIGOdrdx92Qf5yW/view?usp=sharing) 2. [NameBadge design with specification info template](https://drive.google.com/file/d/1103lPMDc74KYUjHrxoirGJRq_19fXLqf/view?usp=sharing) ### SGS Test Certification SGS is a third-party testing and certification company that provides independent assessments of quality and safety. SGS certification on the Thermal Paper Card indicates the product has undergone thorough testing for technical performance, quality, and safety parameters, meeting industry standards. [View Certification](https://drive.google.com/file/d/1ombe5Z44Icwz1en2Zez-pWdnyZusH4oU/view?usp=sharing) ### Place an Order Minimum 500 sets — [order here](https://alt.jotfor.ms/232888898209074) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://eventx-hq.gitbook.io/knowledge-base/badge/printer-setup/zebra-printer-setup-guide.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.