> For the complete documentation index, see [llms.txt](https://eventx-hq.gitbook.io/knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://eventx-hq.gitbook.io/knowledge-base/check-in/check-in-setup/connecting-hardware-devices-for-physical-check-in.md).

# Connecting hardware devices for physical check in

**Physical event check-in is one of the most crucial parts of an event. Make your check-in process quick, seamless, and efficient so your guests start to have a great experience at the start of your event. It all starts with being well prepared with your check-in device, check-in app and printer.**

**Recommendations:**

* For Physical check-in, it is recommended to have 1 pocket wifi (with network) linked with 2 iPads and 1 printer (suggest *Brother QL 820*)
* For events having an estimate of 300 attendees or less, it is highly recommended to have 4 iPads, 2 pocket wifi and 2 printer (suggest *Brother QL 820*)and extra name badge sticker rolls for a smoother reception check-in experience.
* For longer running hours of the event, please remember to have **chargers** for iPads or pocket wifi
* Make sure to have **power outlets** in check-in areas
* We also suggest having enough manpower on site for check-in.

To properly connect your Hardware, follow these simple steps:

#### **Connect printer with pocket wifi**

Step 1) Turn on the pocket wifi by pressing the power button.

Step 2)Turn on printer. Make sure the green status light comes on.

Step 3) Press the \[Menu] button to view the main menu.

Step 4) Use the \[▲] and \[▼] buttons to scroll and select WLAN > WLAN (On/Off) > On in the settings menu. Press \[OK].

Step 5) Use the \[▲] and \[▼] buttons to select WLAN > Infra Manual Setting in your settings menu. Click \[OK]. The printer will then search for available Wi-Fi networks.

Step 6) Using the \[▲] and \[▼] buttons, select your pocket wifi network and then click OK.

Step 7) Input your password following these steps: Looking at the top right of the screen, you can click \[Menu] to change between inputting uppercase letters, lowercase letters, numbers and symbols. Then use the \[▲] and \[▼] buttons to select the correct characters.

If it has successfully connected, it will read “Connected!” Then press \[OK].

You should then see the Wi-Fi icon in the top right-hand corner.

#### **Connect iPad with same pocket wifi network**

Step 8) On your iPad, go to iPad "setting"

Step 9) Click "wifi", and ensure you are connected to the same pocket wifi network as Step 1-4

#### **Connect iPad - Check in App with the printer**

Step 10) Login to check in App, and click into the correct Event

Step 11) Click "Setting" icon on upper right hand corner. Scroll down the menu bar and click "Select Printer"

Step 12) Check if the printer is connecting to the correct pocket wifi, if yes, press "Next"

Step 13) Ensure it is choosing the correct printer, if yes, press "Next"

Step 14) Press "Print" and label should be printed on the printer you assigned

**NOTE:** You only need to connect the devices once.

## Frequently Asked Questions

### Q: How many devices can one pocket WiFi support?

**A:** One pocket WiFi can support up to 2 iPads and 1 Brother QL 820 printer. For larger setups, use a 4G router.

### Q: Do I need to reconnect devices every time I restart?

**A:** No. Once connected, devices should automatically reconnect. If they don't, follow the steps again from Step 1.

### Q: What if the printer doesn't appear in the Check-in App?

**A:** Ensure the iPad and printer are on the same WiFi network. Also verify the printer is powered on and its status light is green.