Custom QR Code for Check-in

The EventX Check-in App supports scanning 3rd party QR codes. Organisers can import 3rd party QR code strings (eg. Eventbrite attendee QR code, or internal attendee QR code, etc) to the EventX platform.

Before You Begin, Please Note the Following Limitations:

1. Duplicate Custom QR Codes: EventX does not perform duplication checks for custom QR codes. If duplicate custom QR codes are imported to more than 1 attendee, the system will recognize only the first one.

2. Printable QR Code Size: If the QR code string is too long, you may need to increase the printable QR code size. Recommended QR code string length: within 20 alphanumeric characters.

3. Lead Capture Compatibility: Custom QR codes cannot be scanned using the Lead Capture feature.

4. QR Code Updates: If a custom QR code is updated, any previously printed versions will no longer be recognized by the EventX Check-In App.

Steps

1. In the CSV file that you are about to upload to EventX, create a column to store the 3rd party QR Code string.

2. When uploading the CSV file, be sure to map the QR Code column created to Custom Check In Token.

3. Once the attendee has been uploaded, the QR Code of the QR Code string can be scanned by our Check-in App.

Remarks

1. The custom QR code string needs to be unique for each attendee in each event.

2. If 2 attendees are assigned to the same QR Code string, the latest assigned attendee will be checked-in on the check-in app.

How to import QR Code from Eventbrite to EventX

1. Go to the Reporting page.

2. Click on Edit Columns.

3. Select the Barcode Number checkbox.

4. Export the report by clicking on Export. Once the report is ready, download the report under the Exports tab.

5. Copy the Barcode Number from the downloaded Excel file and paste it into the new column created on the CSV template to be uploaded onto EventX.

6. The attendee will only need to show their Eventbrite QR Code. Our EventX check-in app will be able to scan the QR Code.

Frequently Asked Questions

Q: Can I use custom QR codes from any ticketing platform?

A: Yes, as long as the QR code string can be exported and imported via CSV. The string must be under 20 characters and unique per attendee. Eventbrite import is documented above as a reference workflow.

Q: Do custom QR codes work with Lead Capture?

A: No. Custom QR codes are not compatible with the Lead Capture feature.

Q: What happens if two attendees have the same custom QR code?

A: The import validation will reject duplicates. Each custom QR code string must be unique.