Onsite Check-in

Setup Requirements

Software

• iOS 18+, iPadOS 17+ or Android 10+

• Not available on China app stores (Huawei, Xiaomi, etc.)

• Translation: 4 languages only (English, Korean, Simplified Chinese, Traditional Chinese) — cannot switch language on iPad

Hardware (Apple devices recommended)

• iPad mini 5th gen+, iPad Air 3rd gen+, iPad 7th gen+, iPad Pro

• iPhone 12th gen+

• Supported models list

WiFi: 50 Mbps minimum

Getting Started

1. Download the App

iOS App Store

Google Play Store

2. Open the App

3. Scan the QR Code — Go to In-person Check-in on the portal, open the Tutorial tab, scan the QR code.

4. Scan Attendance QR Code

Features

Event Status

4 numbers on the left:

• Attended — checked in

• Not Attended — not yet arrived

• At the Venue — currently inside

• Checked-out — left the venue

Attendee Status Indicators

Icon	Meaning
Green check	At the venue
Gray check with dot	Checked out
Block sign	Blocked by organizer

Filtering

Filter attendees by:

• Check-in status, Walk-in source, Ticket type, Add-on items, Tags, Custom fields

Check-in Methods

By QR Code

1. Tap the red scan icon

2. Scan the attendee's QR code

3. Session name appears at top — tap to switch sessions

4. Tap Scanned History to check past scans

By Name Search Search by: name, email, organization, job title, phone, order ID, or promo code. Tap the tick icon to check in.

Walk-in (unregistered attendees)

1. Tap + WALK IN

2. Fill the form

3. Tap Submit

Walk-in form settings are on the portal under In-person Check-in > Walk-in Form Fields.

Manage Attendee Profile

Tap attendee name → Edit → update info → Save

What you can view:

• Personal info (name, email, contact)

• Custom fields from registration

• Order details (ID, purchaser, promo code, payment)

• Ticket type, Add-on items

• Check-in/out times

Breakout Sessions

Switch sessions from Sessions Reception to track attendance for multi-day events.

Kiosk Mode (Self Check-in)

Attendees can check themselves in by scanning their QR code on a shared iPad — no staff needed. See Kiosk Mode Detail.

Sorting

Sort by: Latest check-in time, Name A-Z, or Created date.

Pre-printing

Bulk (up to 200 badges)

1. Select the correct session/filter

2. Tap Bulk Printing

3. Confirm — progress bar shows

Individual Tap attendee name → tap print icon.

Custom QR Code

Import 3rd party QR codes (e.g. Eventbrite) via CSV:

• Column header: Custom Check In Token [customCheckInToken]

• Each string must be unique per event

Display Custom Lines

Choose what to show below each attendee name. Go to In-person Check-in > Custom Line. Supported: name, email, phone, job title, organization, country, city, ticket type, custom fields, tags. Not supported: consent questions.

Cool Down Logic

Prevents scanning the same QR code twice within 1 second.

WiFi Network Display

App v5.3.14+ shows the connected WiFi name. Enable location permissions to use this.

Device ID

Each device shows a unique ID. Share it with support for troubleshooting.

Offline Mode

Works without internet. Data auto-syncs when connection is restored.

Error Messages

Scenario	Message
Attendee is blocked	Sorry this attendee has been blocked, please contact organiser.
Not in attendee list	Sorry, this attendee is not inside attendee list, please double check again
Not in breakout session	Sorry, this attendee is not permitted to this session, please double check again.
Check-out with no check-in	Sorry, this attendee is not yet check in, you cannot proceed to checkout directly.
Invalid QR code	Sorry, this QR Code is not compatible with EventX system, please use the valid QR Code.
Test badge scanned	Testing badge scanned, please check-in with attendee QR Code.
Unknown error	Sorry, unknown error occured
Attendee removed	Sorry, this attendee record has been removed, please check with organiser.

Limitations

• Cannot edit ticket type or custom fields (e.g. table number) on iPad

• Cannot do full text search — only fuzzy search (e.g. "apple boy" matches "apple boy cat" but not "boy apple cat")

• Bulk printing limited to 200 badges at once

• No walk-in OCR

• Supports up to 10k attendees, 50 sessions, 10 custom fields, 10 tickets (stress tested)

Frequently Asked Questions

Q: Can I check in attendees without an internet connection?

A: Yes. The Check-in App supports offline mode. Attendee data is cached locally and syncs when connectivity is restored.

Q: What's the maximum number of badges I can print at once?

A: Bulk printing is limited to 200 badges at a time.

Q: Can I edit an attendee's ticket type from the Check-in App?

A: No. Ticket type and custom fields (e.g., table number) cannot be edited on the iPad. Use the organizer portal to make these changes.

Q: What is Kiosk Mode?

A: Kiosk Mode allows attendees to check themselves in by scanning their QR code on a shared iPad — no staff needed. See Kiosk Mode Detail.

Q: Which languages does the Check-in App support?

A: 4 languages: English, Korean, Simplified Chinese, Traditional Chinese. The language cannot be switched on the iPad — it follows the event's language setting.