> For the complete documentation index, see [llms.txt](https://eventx-hq.gitbook.io/knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://eventx-hq.gitbook.io/knowledge-base/check-in/troubleshooting-and-use-cases/unable-to-view-check-in-qr-code-in-confirmation-reminder-emails.md).

# Unable To View Check-in QR Code via Outlook or Hotmail

| ![](/files/adAZhl9IcQbRkyeCZ1uq) | ![](/files/Had07SnYGfRz7RZp7cUF) |
| -------------------------------- | -------------------------------- |

If you are using Outlook or Hotmail, there is a chance that the Check-in QR Code image in the confirmation or reminder emails ends up being blocked as shown in the images above. This happens when the content is being blocked by the email client (Outlook).

### Solution

In order to unblock the image content, please refer to the steps in [this article](https://support.microsoft.com/en-gb/office/block-or-unblock-automatic-picture-downloads-in-email-messages-15e08854-6808-49b1-9a0a-50b81f2d617a) for more information.

### Remarks

1. If you are using HTML code content in your emails, the behaviour of Outlook versions on Windows and Mac are different. Generally, the Windows version has stricter policies and therefore might block the HTML code content.

## Frequently Asked Questions

### Q: Why are QR codes blocked in Outlook specifically?

**A:** Outlook and Hotmail have strict automatic picture download policies. The QR code is embedded as an image, so it gets blocked by default until the recipient unblocks it.

### Q: How can attendees unblock the QR code themselves?

**A:** They can click "Show blocked content" or "Download pictures" in their email client. The linked Microsoft support article covers step-by-step unblocking.