> For the complete documentation index, see [llms.txt](https://eventx-hq.gitbook.io/knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://eventx-hq.gitbook.io/knowledge-base/check-in/troubleshooting-and-use-cases/use-case-unable-to-click-on-check-in-qr-code-url-on-outlook.md).

# Use Case : Unable To Click On Check-in QR Code URL On Outlook

## Unable To Click Check-in QR Code URL

If attendees encounter an issue where the Check-in QR Code URL cannot be clicked when using Outlook as shown below, organizers can manually convert the URL into a hyperlink in the email editor.\
![](/files/e2nBuUnMzSlDnaQRUZb9)

### Steps to manually convert URL into a hyperlink

1. For both automated or manual email templates, click on the edit icon for the email template that you would like to edit.\
   ![](/files/YfaDXGlBmRNlSHS67pmp)\
   ![](/files/j9ekMuBJ2TI0xgGlxkP7)
2. Click on {{attendeeCheckInQRCodeUrl}} > Click on the link icon.\
   ![](/files/jwEJmsIpk38ArugRqsV4)
3. Input "{{attendeeCheckInQRCodeUrl}}" as the URL and click **Save**.\
   ![](/files/QeBzLlRvx9iryGdhFHpp)
4. Click **Save Draft**.\
   ![](/files/eZhvA6mEaeyGyoLyzp9U)
5. Once saved, organizers can send a test email. The URL will then be displayed as a hyperlink.\
   ![](/files/ADwhTgJN7P1MvdMN9mBH)

## Unable To View Check-in QR Code

If attendees encounter issues with viewing the Check-in QR Code, it might be because the content has been blocked. To view the QR Code, click on **Show blocked content.**\
![](/files/qBFkjVtkBTamZtQQBlYS)