> For the complete documentation index, see [llms.txt](https://eventx-hq.gitbook.io/knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://eventx-hq.gitbook.io/knowledge-base/check-in/troubleshooting-and-use-cases/vip-arrival-alert.md).

# VIP Arrival Alert

All Enterprise plan users are entitled to enable the onsite notification feature that allows organizers to receive notifications via email once an attendee from a selected tag has checked in.

## Steps to enable

1. Notify your **Project Manager** that you're interested in using this feature.
2. On the portal homepage, scroll to far right and click **VIP Arrival Alert.**

<figure><img src="/files/q3mrhGPm5wTXZQSq8BPy" alt=""><figcaption></figcaption></figure>

3. Click **Create Notification**

<figure><img src="/files/82EAmAAiR9Nq7M9mm1D7" alt=""><figcaption></figcaption></figure>

4. Input the following items:
   1. Select the event that you would like to receive notifications for.
   2. Set up the notification name.
   3. Select when to trigger the email notification.
   4. Select the tags that you'd like to take note of.
   5. Email addresses that will receive the notification once the attendee has been checked in.\
      ![](/files/3njPz4Ynuwz0bs8ikoz6)
5. Click **Create Notification**\
   ![](/files/54i8oBdOc7zE8twg6KVd)
6. Ensure that the toggle is Active so that the notification is turned on.\
   ![](/files/waywQW1dbStbuc9J3R1O)

## Notification Layout

Once an attendee from a selected tag has been checked in, the entered email addresses will receive the notification as below.

On the email preview page

![](/files/yUalDZpYjzT4eqb3KMVx)

Inside the email content

![](/files/Lxp5JUGZCGhXM4Dza4M8)

## Viewing Email Notification History

Go to **Email Logs** and apply the corresponding filters to view the notification sent history.\
![](/files/XvqUyegoaNv8FYHP4UZN)

## Remarks

1. Only email notifications are supported.
2. The notification content cannot be customized.

## Frequently Asked Questions

### Q: Which plan includes VIP Arrival Alerts?

**A:** Enterprise plan only. Contact your Project Manager to enable this feature.

### Q: Can I customize the notification message?

**A:** No. The notification content is not customizable. It includes the attendee name, tag name, and check-in timestamp.

### Q: Can I receive VIP alerts via SMS or push notification?

**A:** No. Only email notifications are supported at this time.

### Q: How do I view which VIP alerts were sent?

**A:** Go to **Email Logs** in the portal. Filter by the event and look for emails triggered by VIP check-in events.