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Manage your EventX organisation account, subscription plan, billing, and custom domain settings.
This section covers everything related to your EventX account, including pricing plans, handling payment issues, custom domain setup, and finding your organisation details.
Essential & Premium Pricing Plan — Understand pricing tiers and attendee limits
Where can I find my Organization ID, Event ID, or Event Name? — Locate your key identifiers
Custom Domain for Organisation — Configure a branded domain for your event pages
Q: What happens if I exceed my plan's attendee limit? A: Attendee details will be masked once you exceed the limit. You can increase capacity by purchasing an add-on of USD 50/month per 100 attendees.
Q: What happens if my payment is overdue? A: Your admin portal access will be temporarily suspended, but attendees can still access the platform. Provide payment proof to finance@eventx.io to restore access.
Q: How do I set up a custom domain? A: Go to Custom Domain in the EventX portal, add your domain, configure CNAME/TXT records with your domain provider, and click Verify Domain.
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