# Account Suspended Due To Overdue Payment

A reminder will be sent 14 days before the outstanding invoice is due. We strongly recommend contacting your finance department to settle the outstanding invoice promptly.

![](/files/CrO3RO5NAuVYbI4GXTud)\
In the event of a payment overdue, your access to the admin portal will be temporarily suspended. Attendee can still access the platform and registration. To resume normal access, we kindly request that you [provide us](mailto:finance@eventx.io) with the payment proof as verification. Once we receive the payment proof and confirm its validity, we will promptly reinstate your account and restore your access to the admin portal.\
![](/files/K7c2h9tjpfdlE644On3A)


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