> For the complete documentation index, see [llms.txt](https://eventx-hq.gitbook.io/knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://eventx-hq.gitbook.io/knowledge-base/event-setting/account-and-billing/account-suspended-due-to-overdue-payment.md).

# Account Suspended Due To Overdue Payment

A reminder will be sent 14 days before the outstanding invoice is due. We strongly recommend contacting your finance department to settle the outstanding invoice promptly.

![](/files/CrO3RO5NAuVYbI4GXTud)\
In the event of a payment overdue, your access to the admin portal will be temporarily suspended. Attendee can still access the platform and registration. To resume normal access, we kindly request that you [provide us](mailto:finance@eventx.io) with the payment proof as verification. Once we receive the payment proof and confirm its validity, we will promptly reinstate your account and restore your access to the admin portal.\
![](/files/K7c2h9tjpfdlE644On3A)

## Frequently Asked Questions

### Q: When will I be reminded about an overdue payment?

**A:** A reminder will be sent 14 days before the outstanding invoice is due.

### Q: Can attendees still access the event if my account is suspended?

**A:** Yes, attendees can still access the event platform and registration even when your admin portal is suspended.

### Q: How do I restore access after making a payment?

**A:** Provide your payment proof to <finance@eventx.io>. Once verified, your account will be promptly reinstated.