> For the complete documentation index, see [llms.txt](https://eventx-hq.gitbook.io/knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://eventx-hq.gitbook.io/knowledge-base/event-setting/account-and-billing/custom-domain-for-organisation.md).

# Custom Domain for Organisation

## Custom Domain

EventX now allows organizers to self configure a Custom Domain for their event sites, helping improve branding and provide a more professional experience for attendees.

Instead of using the default EventX URL:

[https://spot.eventx.io/events/{{event\_id}}](https://spot.eventx.io/events/%7B%7Bevent_id%7D%7D)

you can host your event pages under your own branded domain, such as:

<https://demo.event.day>

Custom domains are configured at the **organisation level**, allowing multiple events to share the same domain.

### Benefits

By using your own custom domain, you can:

1. **Strengthen your event branding**
2. **Provide a more professional and consistent experience**
3. Manage multiple events under one branded domain, **keeping your events organized**
4. **Create custom event paths** for different events within your organisation

Example:

1. <https://demo.event.day/event01>
2. <https://demo.event.day/event02>

You can also configure a **redirect URL for the default landing page** of the custom domain.

### Prerequisites

Before setting up your custom domain, please ensure:

* You can log in to your **domain** **registrar account**.
* You have access to manage **DNS settings** with your domain provider.

### Setup Steps

Follow the steps below to configure a custom domain for your organisation.

**Step 1 — Self Configure the Custom Domain in the EventX Portal**

1. Go to **Custom Domain** section in the EventX portal. Click **+ Add Domain.**\
   ![](/files/rxHnqLusFA2ImIey4l86)
2. Enter your preferred custom domain (e.g. [demo.event.day](https://demo.event.day/)) and click Create Domain to generate the DNS records required for setup.\
   ![](/files/WJhs3fApng48esSYliK8)
3. Once created, EventX will display the DNS records needed for verification.\
   ![](/files/2ZSB5JafY02LtiX05bbZ)

**Step 2 — Add a CNAME and TXT Record**

Log in to your domain provider and add the CNAME and TXT record provided by EventX portal.

Example domain:

[https://demo.event.day](https://demo.event.day/)

Type: **CNAME**\
Name: **demo**\
Value: **esaas-custom-domain.eventx.io**

Type: **TXT**\
Name: **@**\
Value: **{{verification value generated in the EventX portal}}**

**Step 3 — Wait for Verification**

After the DNS records were added, go back to EventX portal and click **Verify Domain.** EventX will then automatically verify your domain. The verification process usually takes about *10–15 minutes*.

![](/files/ajPKrZyS6QDyCvPOFWXr)

Once verification is completed, the custom domain will be successfully connected to your organisation and can be used for your event pages.

![](/files/ExCSeZyB9VN5B4ifFSrx)

![](/files/tR7FLrwmpB06c41ENEal) ![](/files/mCQGUUTZq5p7XVn4i8l1)

### **Note**

#### **Registration Form Access Code**

[Registration Form Access Code protection](/knowledge-base/registration-and-ticketing/registration-form/protecting-a-registration-form-with-access-codes.md) is not supported on Custom Domains. When Access Code protection is enabled, use the link provided by the Registration Form's Share action.

#### **Mainland China Accessibility**

Mainland China accessibility will not be guaranteed for your own custom domain, as EventX cannot control the nameserver for the custom domain.

For Mainland China location browsing, the event URL will be redirect to EventX Mainland China friendly domain ([https://spot.eventx.com.cn/eventx/{{event\_id}})](https://eventxapp.com/%7B%7Bevent_id%7D%7D))

![Screen\_Shot\_2023-02-10\_at\_1.42.14\_PM.png](/files/qck3fZdfWPR4MNNXkOix)

#### **Domain Provider Limitation**

Some domain providers (eg. Godaddy) don't allow setting CNAME on the root domain ([http://event.day](http://eventx.io)). You will need to use a subdomain (<https://demo.event.day>) for a custom domain.\
If you intended to use the root domain as the custom domain for your event, you can set up the custom domain on the cname [www](http://www). Then do a URL forward the root domain (<https://event.day)> to (<https://www.event.day)>

#### Troubleshooting

To confirm the record was entered correctly, you can verify it using the [MXToolbox CNAME Lookup](https://mxtoolbox.com/CNAMELookup.aspx)

To test your redirects, use the [WhatsMyDNS Redirect Checker](https://www.whatsmydns.net/redirect-checker)

Correct redirection should looks like below.

<figure><img src="/files/5zalymbHyEV7dZI4r3Ei" alt=""><figcaption></figcaption></figure>

## Frequently Asked Questions

### Q: Can I use Registration Form Access Code protection with a Custom Domain?

**A:** No. [Registration Form Access Code protection](/knowledge-base/registration-and-ticketing/registration-form/protecting-a-registration-form-with-access-codes.md) is not supported on Custom Domains. Use the link provided by the Registration Form's Share action when Access Code protection is enabled.

### Q: Can I use a custom domain for Mainland China accessibility?

**A:** Mainland China accessibility is not guaranteed for custom domains. EventX will redirect Mainland China visitors to the EventX Mainland China domain.

### Q: Can I set up a CNAME on a root domain (e.g., event.day)?

**A:** Some domain providers (e.g., GoDaddy) don't allow CNAME on root domains. Use a subdomain (e.g., demo.event.day) instead.

### Q: How can I verify my DNS records are correct?

**A:** Use the MXToolbox CNAME Lookup to verify CNAME records and the WhatsMyDNS Redirect Checker to test redirects.