Essential Plan Payment Terms and Conditions
Objective
Understand payment, auto-renewal, cancellation, and refund terms for the Essential Plan.
Prerequisites
Active Essential Plan subscription.
Access to Billing Page in the Organizer Portal.
Deemed Renewal (Auto-Renewal)
Review your contract end date on the Billing Page.
Understand contract auto-renews for the same period (monthly or annually) if no official termination on or before the end date.
Expect direct billing by EventX via Stripe on renewal.
Check Auto-Renewal status on the Billing Page — Stripe handles the recurring charge.
Enable or disable Auto-Renewal via Stripe settings linked from the Billing Page as needed.
How to Stop Renewal
Go to Organizer Portal > Billing Page.
Locate your active Essential Plan subscription.
Toggle off Auto-Renewal or click Stop Renewal.
Confirm cancellation before the contract end date.
Verify renewal status shows Cancelled — no charge applies for the next billing cycle (monthly or annually).
Refund Policy
Note all payments are non-refundable.
Submit billing disputes to finance@eventx.io for review — no refund is guaranteed.
Notes
Failure to terminate on or before the contract end date constitutes acceptance of renewal and authorizes EventX to charge the next period via Stripe.
Frequently Asked Questions
Q: When does auto-renewal trigger?
A: On the contract end date if Auto-Renewal remains enabled and no official termination is submitted.
Q: How do I avoid the next charge?
A: Disable Auto-Renewal on the Billing Page before the contract end date. No charge applies for the next monthly or annual cycle.
Q: Can I get a refund after renewal?
A: No. All Essential Plan payments are non-refundable, including renewed periods.
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