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Resolve common video upload issues and learn how to manage polling visibility during live sessions.
This section provides practical troubleshooting guidance for video uploads and targeted use cases for managing your live streaming experience, including how to control what attendees see during polling.
Troubleshooting Video upload issue — Recommended encoding settings and solutions for video upload problems
Use Case: How to Hide Poll Result From Attendee? — Control polling result visibility during live sessions
Q: What video format should I use for the Video Library? A: Use MP4 (H.264 codec), bitrate less than 2000 kbps, and resolution less than or equal to 720p.
Q: What should I do if my video upload is too large? A: Compress the video using a tool like freeconvert.com, then re-upload. You can also check your video properties at metadata2go.com.
Q: How can I prevent attendees from seeing polling results during a live session? A: In presenter mode, do NOT click the "Show Result" button. Attendees can vote without seeing results. You can view results inside the portal after deleting the presenter mode window.
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