> For the complete documentation index, see [llms.txt](https://eventx-hq.gitbook.io/knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://eventx-hq.gitbook.io/knowledge-base/livestream/troubleshooting-and-use-cases/troubleshooting-video-upload-issue.md).

# Troubleshooting Video upload issue

In some instances, you experience some issues when uploading videos for your event. Check out some information that you need to know to avoid getting issues during the upload process.

Please follow the **Recommended upload encoding settings**

**Remarks:**

1. To help you have more information about the video that you would like to upload such as size, filetype, bitrate or other details about your video you may analyze the video on this site <https://www.metadata2go.com/>
2. . When the video is too large. Consider compressing the video (you may do the video compression via <https://www.freeconvert.com/video-converter>) and try re-uploading the video again.

**For Video Library**

```
Format: MP4 (Video codec:H264)  
Bitrate: Less than 2000 kbps  
Resolution: Less than or equal to 720p
```

![Screen\_Shot\_2022-05-04\_at\_4.56.58\_PM.png](https://support.eventx.io/hc/article_attachments/6316778373145/Screen_Shot_2022-05-04_at_4.56.58_PM.png)

**Custom Lobby Background for Desktop**

```
Max file size: 50 MB  
File format: MP4
```

![Screenshot\_2022-05-04\_153356.png](https://support.eventx.io/hc/article_attachments/6314246445337/Screenshot_2022-05-04_153356.png)

**Desktop Lobby Banner**

```
Max upload size: 100MB  
File format: MP4  
Specifications:1920×1080 (for 1080p) OR 1280x 720 (for 720p)
```

![Screen\_Shot\_2022-05-04\_at\_4.57.59\_PM.png](https://support.eventx.io/hc/article_attachments/6316796095897/Screen_Shot_2022-05-04_at_4.57.59_PM.png)

**Mobile Lobby Banner**

```
Max upload size: 50MB  
Format: MP4  
Specification:1920×1080 (for 1080p) OR 1280x 720 (for 720p)
```

![IMG\_A89347B02D16-1.jpeg](https://support.eventx.io/hc/article_attachments/6317220342937/IMG_A89347B02D16-1.jpeg)

You may also check out:

#### [**Is there a limit on using images/video or clickable links in the Lobby?**](https://support.eventx.io/hc/en-us/articles/4558137774617)

## Frequently Asked Questions

### Q: What video format should I use for the Video Library?

**A:** Use MP4 with H.264 video codec, bitrate less than 2000 kbps, and resolution less than or equal to 720p.

### Q: What should I do if my video is too large to upload?

**A:** Compress the video using a tool like freeconvert.com and try re-uploading. You can check video properties at metadata2go.com.

### Q: What is the maximum file size for lobby background videos?

**A:** Desktop lobby background: 50 MB (MP4). Desktop lobby banner: 100 MB (MP4, 1920x1080 or 1280x720). Mobile lobby: 50 MB (MP4).