Use Case: Why is a different sender name being shown on Outlook?

Use Case: Why is a different sender name being shown on Outlook?

Summary

1. For both automated and manual emails, there are cases where Outlook does not display the sender name as set on the EventX portal. This is due to Outlook's internal settings.

When will this happen?

A different sender name will be displayed on Outlook when there the Add to calendar toggle is on. Once this toggle is on, the organization name will be shown as the sender name on Outlook.

Example

1. Sender name has been set as Yujin Koh.

2. When the Add to calendar toggle is on, the organization name will be shown as the sender name on Outlook.

3. When the Add to calendar toggle is off, the entered sender name will be shown on Outlook.

Frequently Asked Questions

Q: Why does Outlook show the organization name instead of the sender name?

A: This happens when the "Add to calendar" toggle is enabled in the email template. Outlook's internal settings cause the organization name to be displayed instead of the configured sender name.

Q: How can I fix the sender name display issue on Outlook?

A: Disable the "Add to calendar" toggle in the email template. When the toggle is off, the sender name you set on EventX will be displayed correctly on Outlook.