> For the complete documentation index, see [llms.txt](https://eventx-hq.gitbook.io/knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://eventx-hq.gitbook.io/knowledge-base/outreach-channel/whatsapp/custom-messages.md).

# Sending WhatsApp Custom Messages

Organizers can now personalize and send custom messages to selected attendees.

#### WhatsApp Message Template Setup

1. Click on WhatsApp > Templates Management > Create Template
2. Fill in the required information
3. If a banner image is required, select Image under Media sample and upload the banner image, then click the Save button
4. The template will be submitted for Meta review, which typically takes around 15–20 minutes. You can click “Sync from Meta” to check the latest review status.

#### Template Requirements & Limitations

* **Message Body Limit**\
  The message body must contain fewer than **1024 characters**.\
  If variables are included in the content, additional character space should be reserved to ensure variable values can be inserted successfully.
* **Variable Format**\
  Variables must consist of **lowercase letters, numbers, and underscores only**, and must be wrapped with double curly brackets.\
  Examples:\
  `{{customer_name}}`\
  `{{order_id}}`
* **Meta Review Policy**\
  Due to Meta’s strict review requirements for WhatsApp templates, approval results may vary depending on the content submitted.\
  If you are unsure about the template wording or setup, please contact your **Project Manager** for assistance.

## WhatsApp Message Campaign Setup

1. Click on WhatsApp > Manual WhatsApp > Create Campaign<br>

   <figure><img src="/files/wxJtk60BkGzVyworXwrS" alt=""><figcaption></figcaption></figure>
2. Input the **Campaign Name** and select the template that has been successfully created before.<br>

   <figure><img src="/files/6OhZVPnilqk6oK1SfvCd" alt=""><figcaption></figcaption></figure>
3. If your message body contains variables, please select the corresponding merge tags here for field mapping.<br>

   <figure><img src="/files/YbkYTEmgbxpitWD2jnn9" alt=""><figcaption></figcaption></figure>
4. Upload the actual banner image. This will be displayed in the WhatsApp message.\ <br>

   <figure><img src="/files/G0KXCUXuE0jWyBEmBqFY" alt=""><figcaption></figcaption></figure>

   <figure><img src="/files/WgwZygmWsS7wny7fGSMa" alt=""><figcaption></figcaption></figure>
5. Select recipients by clicking on the **+** icon. The recipients can either be selected manually, by Registration Status, RSVP Status, Virtual Attendance Status, Tags or Custom Field.<br>

   <figure><img src="/files/31u3U1ZFVVrT3QBTD9D2" alt=""><figcaption></figcaption></figure>

   <figure><img src="/files/mUC71s0OXLa86j3RW45b" alt=""><figcaption></figcaption></figure>
6. Once the setup is complete, click **Send Test Whatsapp** to send a test message or **Schedule & Send** to send the actual message.<br>

   <figure><img src="/files/qVmcdvsFyPYRQD9Kb9t0" alt=""><figcaption></figcaption></figure>

## Remarks

1. Each WhatsApp message supports:
2. 1024 characters for the body
3. 60 characters for the footer
4. The content provided must comply with WhatsApp's policies as covered [here](https://developers.facebook.com/docs/whatsapp/message-templates/guidelines/).
5. The content will need to be reviewed and approved by WhatsApp before you can start using it.