# Order List

## Order List

All successful ticket orders for paid and free tickets will be shown on the Order List. This applies for both online and offline payments.

## Filters

Below are the definitions of filters that can be applied on the Order List page.

1. **Payment Methods :** Shows the method of payment used by the purchaser
2. Online Payment
3. Offline Payment
4. N/A - For free tickets/orders
5. \*\*Status :\*\*Represents the order status
6. Initialized
7. Payment pending
8. Paid
9. Cancelled
10. Completed
11. \*\*Offline Payment Approval :\*\*Represents the approval status of offline payments
12. Pending
13. Approved
14. Cancelled
15. N/A - Represents either an online payment order or free ticket order

## Changing Approval Status For Offline Payment Orders

Offline payments need to be manually approved by the organizer in order for the purchaser to receive an order summary email and confirmation email. Please refer to [this article](https://help.eventx.io/portal/en/kb/articles/offline-payment-method#Steps_To_Enable_Offline_Payment_For_Organizers) for more information on how to do so.

## Searching For An Order

Organizers are able to search for a specific order using either the **Order Owner** or **Purchaser Email** fields.![](/files/GEBFIPuphLwLWFCSI68i)

## Resending Order Summary/Payment Reminder Email

1. Select the attendee by clicking on the checkbox.\
   ![](/files/a7JiEIkHJCPrUiJuASBq)
2. Click on the send icon and select the respective email.\
   **Note:** The payment reminder email is for offline payment orders.\
   ![](/files/uZgq9zbfwakmwGC27sHq)

## Approve/Cancel An Order

1. Select the attendee by clicking on the checkbox and click on the tick or cross icons as shown below.\
   ![](/files/bYDlJfE5N69s3GMZdLwu)

### Remarks

1. Online purchases cannot be approved
2. Offline purchases can be approved or cancelled

## Frequently Asked Questions

1. If an attendee has purchased a ticket online via credit card and would like a refund, how do I do so?
2. If you are using EventX's Stripe account, send the following details to your project manager.
3. Purchaser email address
4. Amount to be refunded
5. If using your own Stripe account, the refund can be done directly on Stripe.
6. Once the refund is completed, will the status of the attendee change on the Order List?
7. No, the refunds done on Stripe and the status on the Order List are independent.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://eventx-hq.gitbook.io/knowledge-base/registration-and-ticketing/order-and-finance/order-list.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.