> For the complete documentation index, see [llms.txt](https://eventx-hq.gitbook.io/knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://eventx-hq.gitbook.io/knowledge-base/registration-and-ticketing/order-and-finance/order-list.md).

# Order List

## Order List

Ticket orders for both paid and free tickets are shown on the Order List. This applies to both online and offline payments.

## Filters

Below are the definitions of filters that can be applied on the Order List page.

1. **Payment Methods :** Shows the method of payment used by the purchaser
   1. Online Payment
   2. Offline Payment
   3. N/A - For free tickets/orders
2. **Status :** Represents the order status
   1. Initialized
   2. Payment pending
   3. Paid
   4. Cancelled
   5. Completed
   6. Refunding
   7. Refunded
3. **Offline Payment Approval :** Represents the approval status of offline payments
   1. Pending
   2. Approved
   3. Cancelled
   4. N/A - Represents either an online payment order or free ticket order

## Changing Approval Status For Offline Payment Orders

Offline payments need to be manually approved by the organizer in order for the purchaser to receive an order summary email and confirmation email. Please refer to [this article](https://eventx-hq.gitbook.io/knowledge-base/registration-and-ticketing/payment/offline-payment-method) for more information on how to do so.

## Searching For An Order

Organizers are able to search for a specific order using either the **Order Owner** or **Purchaser Email** fields.\
![](https://2387933484-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMspAfk0kHdGEufQIsJLP%2Fuploads%2Fgit-blob-c078ddf24d81a4ff0088f8c227029dfb443a0482%2Fedbsn89f1c0bd4b7685d2801a22af5e8ae53bd606e97cbf73f9e1c94e738695a83d78de0b13d4e032d6a296ced9ec82c62b50.png?alt=media)

## Resending Order Summary/Payment Reminder Email

1. Select the attendee by clicking on the checkbox.\
   ![](https://2387933484-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMspAfk0kHdGEufQIsJLP%2Fuploads%2Fgit-blob-66a84ad7599bc41618ffe01dbb67d5ae28ce68b8%2Fedbsnd3eec63e4bd337356def8cdb3d27cc2ae7ab51ec8d52c3215d43fad9c05fa548dad2001b1c02a6c29dc90aacdaefae39.png?alt=media)
2. Click on the send icon and select the respective email.\
   **Note:** The payment reminder email is for offline payment orders.\
   ![](https://2387933484-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMspAfk0kHdGEufQIsJLP%2Fuploads%2Fgit-blob-3259dc54dc3245626a77476750f7958be5944438%2Fedbsn8569756b4e5b191ed25601a74331c23a74faf6599d54950c494500ea1b634fbcb86807de152_0462fb1f.png?alt=media)

## Approve/Cancel An Order

1. Select the attendee by clicking on the checkbox and click on the tick or cross icons as shown below.\
   ![](https://2387933484-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMspAfk0kHdGEufQIsJLP%2Fuploads%2Fgit-blob-af5655600c40f045c78b191b34601b23c9161f14%2Fedbsn7c1d73dd577990139962f34ad8d664c2ffa81b3aaad10cdec044f31a31d8ef4c9d072f958f4a2ad5d574851b7f5de037.png?alt=media)

### Remarks

1. Online purchases cannot be approved
2. Offline purchases can be approved or cancelled

## Frequently Asked Questions

1. If an attendee has purchased a ticket online via credit card and would like a refund, how do I do so?
2. For supported online orders, organizers can initiate the refund from EventX.
3. Current product behavior supports **full-order refunds only** — **partial refunds are not supported**.
4. The order must already be in **Completed** status.
5. For **KPay** and **EventX Payment Gateway**, the event must also have enough **Current Balance** for the refund request to proceed.
6. For **Stripe Connect**, refund settlement is handled by your connected Stripe account.
7. Once the refund request is submitted successfully, the order may first move to **Refunding**.
8. After the gateway finishes the refund, the final status will update to **Refunded**.
9. Where can I review the event's finance summary before refunding an order?
10. Use [Balance Ledger](/knowledge-base/registration-and-ticketing/order-and-finance/balance-ledger.md) to review revenue, refund, fees, payout, and Current Balance.

![](https://2387933484-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMspAfk0kHdGEufQIsJLP%2Fuploads%2Fgit-blob-57838091d576ce00e15c0d35c9fbd6e781bf7053%2Fregistration-ticketing-order-finance-order-list-refund-01.png?alt=media)