> For the complete documentation index, see [llms.txt](https://eventx-hq.gitbook.io/knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://eventx-hq.gitbook.io/knowledge-base/registration-and-ticketing/order-and-finance/request-event-ticketing-payout.md).

# Request Event Ticketing Payout

For events using **KPay** or **EventX Payment Gateway**, organizers can submit payout requests directly in the EventX portal.

You can use this page to:

* view your available payout balance
* maintain bank details
* submit a new payout request
* track the payout status

> Stripe Connect events manage payouts in the connected Stripe account instead of the EventX payout request flow.
>
> For Stripe Direct orders placed before **June 22, 2026, 1:00 PM (UTC+8)**, the payout amount will not be included in the portal payout balance. Please contact <finance@eventx.io> for payout arrangement.

***

## Before You Start

1. Go to **Order & Finance** > **Payout Request**.
2. Make sure your **bank details** are complete and correct.
3. Check the **Available Balance** shown on the page before submitting a request.

> Only completed orders with confirmed payment fees are included in the available payout balance.

***

## How To Submit A Payout Request

1. Open the **Payout Request** page.
2. Fill in or update your **Bank Details**.
3. Review the summary cards:
   * **Available Balance**
   * **Requested**
   * **In Transit**
   * **Paid**
4. Click **New Request**.
5. Enter the payout amount.
6. Submit the request.

> The requested amount cannot exceed the Available Balance shown in the portal.

***

## Payout Request Status

### Requested

Your payout request has been submitted and is waiting for finance review and processing.

### In Transit

Your payout request has been approved and the transfer is currently being arranged.

### Paid

The payout has been completed.

### Rejected

The payout request was not approved. Please review the request details and submit a new request if needed.

***

## Remarks

1. Payout requests are created per event.
2. Use the **Refresh** button on the page to load the latest payout data.
3. EventX Finance may contact you if additional confirmation is required before payout is completed.

## Frequently Asked Questions

### Q: How long does a payout take?

**A:** Standard payout procedure is within 20 working days after client confirmation. Self-service payout requests go through Requested > In Transit > Paid statuses.

### Q: Why was my payout request rejected?

**A:** Common reasons include incomplete bank details, insufficient balance, or issues identified during EventX Finance review. Check your bank details under the payee maintenance section.