This document outlines the current standard payout procedure and options available for clients requesting financial settlements for their events. It also addresses considerations around report frequency, payment timelines, and potential customizations.
For KPay and Stripe Direct orders placed on or after June 22, 2026, 1:00 PM (UTC+8), organizers should first submit the payout request through the EventX portal. For Stripe Direct orders placed before June 22, 2026, 1:00 PM (UTC+8), please contact finance@eventx.io for payout arrangement. Stripe Connect events manage payouts through the connected Stripe account.
After the payout arrangement has been initiated through the applicable channel, the following is our standard finance confirmation workflow:
Organizer submits a payout request through the EventX portal or contacts Finance for the legacy manual flow
This typically happens after the event has ended.
Finance sends confirmation of the total payable amount
Client reviews and confirms the amount
Finance processes payment within 20 working days
The timeline starts after client confirmation
This is only available if the client's expected total amount is USD 150,000 or more.
The amount can be based on the client’s expected value.
A hybrid model that allows:
Weekly reporting for transparency
Monthly payout until fully settled, reducing admin effort while offering regular visibility
Payment would be processed within 15–20 working days after monthly confirmation.
While clients may refer to the platform dashboard for real-time registration data, please note:
The dashboard does not include refunds or cancellations
Therefore, it does not reflect the actual payable amount
🔍 The dashboard should be used as a reference only, not a payment source of truth.
For most clients, we recommend weekly reporting + monthly payout, which balances operational efficiency and client needs.
Weekly payouts should only be considered if the registration amounts are large enough to justify the effort and ROI.
Continue using the dashboard as a reference, but rely on Finance-generated reports for accurate data.
If clients have custom requirements outside of the above models, please escalate to Finance or Operations for assessment and approval.
A: Within 20 working days after client confirmation. The process: submit request → finance confirms → client confirms → payment processed.
A: For the weekly-report-plus-monthly-payout model: minimum USD 150,000 total ticket amount. Standard payouts have no minimum.
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