> For the complete documentation index, see [llms.txt](https://eventx-hq.gitbook.io/knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://eventx-hq.gitbook.io/knowledge-base/registration-and-ticketing/order-and-finance/standard-finance-payout-procedure.md).

# Standard Finance payout procedure

## Standard Finance Payout Procedure

## **Standard Payout Procedure Guide for Clients**

This document outlines the current **standard payout procedure** and options available for clients requesting financial settlements for their events. It also addresses considerations around report frequency, payment timelines, and potential customizations.

For **KPay** and **Stripe Direct orders placed on or after June 22, 2026, 1:00 PM (UTC+8)**, organizers should first submit the payout request through the EventX portal.\
For **Stripe Direct orders placed before June 22, 2026, 1:00 PM (UTC+8)**, please contact <finance@eventx.io> for payout arrangement.\
**Stripe Connect** events manage payouts through the connected Stripe account.

***

### **Standard Payout Procedure**

After the payout arrangement has been initiated through the applicable channel, the following is our standard finance confirmation workflow:

1. **Organizer submits a payout request through the EventX portal or contacts Finance for the legacy manual flow**
   * This typically happens **after the event has ended**.
2. **Finance sends confirmation of the total payable amount**
3. **Client reviews and confirms the amount**
4. **Finance processes payment within 20 working days**
   * The timeline starts **after client confirmation**

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####

### Weekly Report + Monthly Payout (Required: Minimum total ticket amount: USD 150,000)

* This is only available if the client's expected total amount is USD 150,000 or more.
* The amount can be based on the client’s expected value.
* A hybrid model that allows:
  * **Weekly reporting** for transparency
  * Monthly payout until fully settled, reducing admin effort while offering regular visibility
* Payment would be processed **within 15–20 working days after monthly confirmation**.

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### **Platform Dashboard Limitations**

While clients may refer to the platform dashboard for real-time registration data, please note:

* **The dashboard does not include refunds** or cancellations
* Therefore, it **does not reflect the actual payable amount**

> 🔍 The dashboard should be used as a **reference only**, not a payment source of truth.

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### **Recommendations**

* For most clients, we recommend **weekly reporting + monthly payout**, which balances operational efficiency and client needs.
* **Weekly payouts** should only be considered if the **registration amounts are large enough** to justify the effort and ROI.
* Continue using the **dashboard as a reference**, but rely on **Finance-generated reports** for accurate data.

***

If clients have custom requirements outside of the above models, please escalate to Finance or Operations for assessment and approval.

## Frequently Asked Questions

### Q: What is the standard payout timeline?

**A:** Within 20 working days after client confirmation. The process: submit request → finance confirms → client confirms → payment processed.

### Q: Is there a minimum ticket amount for payouts?

**A:** For the weekly-report-plus-monthly-payout model: minimum USD 150,000 total ticket amount. Standard payouts have no minimum.