# Payment Gateway Comparison: KPay, Stripe Direct & Stripe Connect ## Overview Organizers can choose from three payment gateways on EventX: * **KPay** — Best for Hong Kong-focused events with competitive local payment method pricing and self-service payouts * **Stripe Direct (EventX Payment Gateway)** — EventX-managed Stripe integration with competitive flat pricing and multi-currency support * **Stripe Connect (Your Own Stripe Account)** — Connect your own Stripe account for full control over payouts, refunds, and reporting *** ## Comparison Table
KPayStripe DirectStripe Connect (Your Own Stripe Account)
PricingHK-issued cards: 1.6%–3.15% + $1
Non-HK cards: 4.2% + $1		2.9% -4.2% + HKD 2.2 per domestic card or foreign card chargeStripe standard pricing per region (e.g. 3.4% + HKD 2.35 for HK)
Supported CurrenciesHKD onlyCNY, HKD, IDR, JPY, KRW, MYR, PHP, SGD, THB, TWD, USD, VNDSame as Stripe Direct
Payout ScheduleSelf-service via portal (15–20 business days after signed receipt)Handled by EventX within 15-20 business days upon organizers requested and confirmed the payout summary fileFully controlled by organizer
Payment RefundVia payout request processHandled by EventX within 30 days of event end dateFully controlled via Stripe dashboard
Transaction ReportOn EventX platformOn EventX platformOn Stripe dashboard
SetupToggle on KPay in Payment MethodsToggle on EventX Payment Gateway in Payment MethodsConnect your Stripe account in Payment Methods
Credit Card SupportedVisa, Master, Union Pay, JCBVisa, MasterVisa, Master
Alipay + WeChat Pay SupportedHK & CN WalletCN Wallet-
Payme✔--
FPS✔--
Apple Pay & Google Pay✔✔-
*** ## 1. KPay (Recommended for HK-Focused Events) KPay provides a more localized and efficient payment option for organizers. ### Why KPay 1. More competitive gateway pricing for local payment methods (such as PayMe and FPS) compared to international payment gateways 2. Simpler and more flexible payout requests through a self-service flow within the EventX portal 3. Better aligned with local attendee payment preferences, helping improve checkout success ### Ticketing Fee **For cards issued in Hong Kong:** | Payment Method | Flat Rate | | ------------------------------ | ---------- | | Visa, Master | 2.85% + $1 | | American Express (coming soon) | 3.1% + $1 | | Union Pay, JCB | 3.15% + $1 | | Alipay (HK & CN Wallet) | 2.1% | | WeChat Pay (HK & CN Wallet) | 1.9% | | PayMe | 1.9% | | FPS | 1.6% | | Octopus Card (coming soon) | 1.9% | **For cards issued outside Hong Kong**, there will be a special foreign exchange fee: | Payment Method | Flat Rate | | ------------------------------ | ---------- | | Visa, Master, Union Pay, JCB | 4.2% + $1 | | American Express (coming soon) | 4.45% + $1 | ### How to enable 1. Go to **Payment Methods** > toggle on **KPay**. ![](/files/3wfVvqDrq4oNY3HVv85q) ### Supported Payment Methods 1. VISA credit card 2. Master credit card 3. UnionPay 4. JCB 5. Apple Pay 6. Google Pay 7. 雲閃付 8. PayMe 9. WeChat Pay CN Wallet 10. WeChat Pay Hong Kong Wallet 11. Alipay CN Wallet 12. Alipay Hong Kong Wallet 13. FPS 轉數快 ### Purchaser view 1. On the Payment page, click **Pay Now**.\ ![](/files/zv5Y78ppZGPja7QXKP8C) 2. Purchaser will be redirected to a new page as below. Select the payment method and click **Pay Now**.\ ![](/files/pz9fsTaKD6ZrpxuZKTme) 3. Enter the required details and click **Pay Now**.\ ![](/files/Dy6L64iv5duv9z3LV8BR) ### Self-service Payout Request Organizers can self-request payouts for payments made by attendees via KPay directly through the portal. 1. Go to the **Payout Request** module and fill in your bank details. ![](/files/c6L7hQSuUoUSGD2rBkFe) ![](/files/vkM3kOaF2TGuXLJ6rwYB) 2. Submit a **New Request**. \ ![](/files/TJP4y8miePC8D8FGceA3) 3. After successful submission, the request status will appear as **PENDING**, indicating that your request has been submitted and is awaiting the EventX Finance team to review. ![](/files/u3FJfX5mKp4wEJMA4Jnq) 4. When the status changes to **PROCESSING**, it means your request is currently being handled by our Finance team.\ ![](/files/rN0eg1FxYorAJlMyxbpu) \ **Note:** During the Processing stage, the EventX Finance team will email you a Ticketing Report for signing. Payment will be arranged within **15–20 business days** after we receive the signed receipt. 5. When the status changes to **PAID**, the refund has been successfully transferred to your bank account.\ ![](/files/Ch1BEuLzLoAuiJlsnBo1) ### Remarks 1. Only HKD is supported as the currency. 2. Organizers can toggle on KPay even if Stripe has previously been used for the same event. 3. Organizers can only select either KPay or Stripe as the payment gateway. We do not support selecting both at the same time. *** ## 2. Stripe Direct (EventX Payment Gateway) Applies to accounts created after **November 1, 2024**. Existing accounts — contact your Account Manager to upgrade. > **EventX offers 0.5% cheaper than standard Stripe pricing.** Standard Stripe Pricing: **3.4% + HKD 2.35** per successful domestic card charge. **Stripe Direct: 2.9% + HKD 2.2** per successful domestic card charge.
Stripe Direct operates in the Hong Kong region. If your organization is located outside of Hong Kong, such as in Singapore, you may not be eligible for this offer because there is a 1% additional fee for non-domestic cards. ### Supported Currencies We support the following currencies for credit card payments: CNY, HKD, IDR, JPY, KRW, MYR, PHP, SGD, THB, TWD, USD, VND All above currency supported credit cards. ![](/files/sjTJGoGjqjTO8SXJzVLX) ### Supported Payment Methods Check available payment methods on your [Stripe dashboard](https://dashboard.stripe.com/settings/payments). ![](/files/nTQDrrzJCHaZQMfEUdxk) > **No Fapiao handling** for CNY payments via this integration. ### Alipay Support Alipay is supported only for **HKD** and **CNY** currencies. ![](/files/X0kNWs9VgrO2EudR78lZ) **Supported:** Alipay China Wallet with China ID (real-name verification) **Payment will fail** for: * Alipay China Wallet held by a non-China ID citizen * AlipayHK Wallet **Alipay China Wallet** vs **Alipay Hong Kong Wallet** * **Alipay China Wallet** — Uses CNY. Designed for Mainland China residents. Requires China ID for full access. * **Alipay Hong Kong Wallet** — Uses HKD. Tailored for Hong Kong residents. Supports local and cross-border payments (via Alipay+). ![](/files/EAX7famvFRy8Mk2VFREI) ![](/files/Dt7jsUNGWCqtI2lDB9fE) ### WeChat Pay Support **WeChat Pay China Wallet** vs **WeChat Pay Hong Kong Wallet** * **WeChat Pay China Wallet** — Uses CNY. Designed for Mainland China residents. Broader merchant acceptance, stricter setup for non-residents. * **WeChat Pay Hong Kong Wallet** — Uses HKD. Tailored for Hong Kong residents. Optimized for local and cross-border payments in Mainland China and Macau without a Mainland bank account. | ![](/files/4eRgHRJdlfMN2HBtNo3f) | ![](/files/bynE4YObXYbEyrKAPQmi) | | -------------------------------- | -------------------------------- | | | Change Wallet | | ![](/files/rnUdhI6G4Zu46us6TGYp) | ![](/files/cOKjk2RA7xHVC2eCxR47) | | WeChat Pay Hong Kong Wallet | WeChat Pay China Wallet | ### How to enable 1. Go to **Payment Method** > **Online Payment**. 2. Turn on the **EventX Payment Gateway** toggle. ![](/files/gxyXIcsvWDO07JBvql41) ### Requesting a Payout Refer to [Request Event Ticketing Payout](https://help.eventx.io/portal/en/kb/articles/request-event-ticketing-payout#Details) for payout instructions. *** ## 3. Stripe Connect (Your Own Stripe Account) There will be no additional fee charged by EventX if you connect your own Stripe Account for your event. ### Prerequisites 1. A registered EventX organizer account 2. A Stripe account — register at ### Pricing Stripe pricing varies by country. Check your region's pricing page (e.g. [Hong Kong pricing](https://stripe.com/en-hk/pricing)). ### How to Connect | **1.** Go to **Payment Method** and click **Connect Stripe Account**. | **2.** Select an existing Stripe account or create a new one. | | --------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------- | | Once connected at the Organization level, all events under that organization use the same Stripe account. | | | ![](/files/BXqhqPiwwCKE5auNX8vO) | ![](/files/Q7uECicfN5Upx3TOVlK8) | | **3.** Fill in the required details. | **4.** On successful connection, the **Payment Methods** page confirms the setup. | | | ![](/files/JWioRZrWxB9mbe1DNK2K) | ### Refunds * Log in to the **Stripe Portal** to view transactions and issue refunds. * Depending on your fee schedule, **Stripe's processing fees from the original transaction will not be returned**. * Additional fees may apply in some regions and for certain payment types. See [Understanding Fees for Refunded Payments](https://support.stripe.com/questions/understanding-fees-for-refunded-payments). ![](/files/VyR2cAnip5SRGbrQ0UBy) ### Transaction Report Export all transaction details from the **Stripe dashboard** reports section. | ![](/files/cCPx3XG38FWUBQZPzDaK) | ![](/files/GqeNjXMIvtqmHq385FwZ) | | -------------------------------- | -------------------------------- | ### Payout Control the **payout schedule** and **bank account destination** in the Stripe settings page. ![](/files/EamR6FrJyvd6A9ANFOH8) ### For Events with Approval Mechanism On 1. If you reject an attendee, the payment is **not automatically refunded**. 2. **Perform the refund manually** on Stripe (Stripe Connect) or contact your EventX project manager (Stripe Direct). 3. No "on-hold" system exists — the attendee is charged at registration even if approval is pending. 4. Stripe processing fees are **not refunded** even when an attendee is rejected. *** ## Refund When a KPay or Stripe order is refunded, the financial breakdown is as follows: * Attendee Refund: The attendee receives a full refund of the original order amount (e.g., if the order was $100, the attendee is refunded $100). * Organiser Fees: The original transaction fee is non-refundable and will still be charged to the organiser. ## Important Notes * **Non-domestic card surcharge:** Stripe Direct operates in Hong Kong. There is a **1% additional fee** for non-domestic cards. Organizations outside Hong Kong (e.g. Singapore) may not be eligible for Stripe Direct pricing. * **Alipay restrictions (Stripe Direct):** Only supports Alipay China Wallet with China ID (real-name verification). AlipayHK Wallet is **not supported**. * **Refund fees:** Stripe processing fees from the original transaction are **not returned** on refunds. Consult the [Stripe refund fee policy](https://support.stripe.com/questions/understanding-fees-for-refunded-payments) for your region. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://eventx-hq.gitbook.io/knowledge-base/registration-and-ticketing/payment/eventx-payment-gateway-fees-and-charges.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.