# Offline Payment Method ### Steps To Enable Offline Payment (For Organizers) For events with ticketing, organizers have the option to allow offline payment. Please follow the steps below on how to do so. 1. Under **Payment Methods**, click on **Manage** to input the payment description that will be shown on the registration form. Once the details are input, click **Save**.\ ![](/files/isVI7J0baBcEDTDf0fni)\ ![](/files/3FsQ8trYt8wnI47d77YX) **Remark:** 2. Please include the email address to receive the payment proof from attendee 3. The invoice due date will be included in the payment invoice that is sent to the attendee.\ ![](/files/dbXGQU0MoUqWtyuxcEqy) 4. Toggle ON the **Offline Payment** toggle.\ ![](/files/JgIXMc7A1YalkmeIYQke) ### How to change the payment approval status of the attendees that have submitted the registration form? Organizers can view the attendees that have paid or not paid under the **Order List**. There are a number of filters that can be applied to obtain the desired result. Please note that organizers will need to change the approval status manually after the proof of payment has been sent by the attendee. 1. **Payment Method** - Select the corresponding payment method to show the list of attendees. 2. Online payment 3. Offline payment 4. N/A - For free order 5. **Status** - Represents the order status. 6. Initialized 7. Payment pending 8. Paid 9. Cancelled 10. Completed 11. **Offline Payment Approval** - Represents the approval status of the offline payment. 12. Pending 13. Approved 14. Cancelled 15. N/A - Represents either online payment or free order **Steps To Approve Offline Payment Orders (For Organizers)** 1. On the **Order List**, select **Offline Payment** under the **Payment Methods** filter.\ ![](/files/nf9kB2qye42Z7IMolHaO) 2. If you would like to search for all attendees that have not paid, select **Pending** under the **Offline Payment Approval** filter. If you would like to search for a specific attendee, simply input the invoice ID, attendee email or attendee name into the search bar and click search.\ ![](/files/Dk0Ks80fVNuND3Dwmdfo) 3. To bulk approve numerous attendees at once, select all the attendees and click on the approve icon. To bulk cancel the approval status, simply select all attendees and click on the cancel icon. Quota will be released after cancellation.\ **Bulk approval**\ ![](/files/LMPW9ef3xhQSUM4VMA1z)\ **Bulk cancel**\ ![](/files/Cojacw5ZoPeWzWPpDjsQ) 4. To approve or cancel a single attendee, simply change the status under the **Approval Status** column.\ ![](/files/cBmlIHv9lgiU9HlyydfW)\ ![](/files/d4Rft2zOi46HJoUVnPF1) 5. Once the attendee payment status has been approved, the attendee record will be generated on the **Attendee List**. The attendee will then receive an order summary email and a confirmation email.\ **Approved status**\ ![](/files/c9HeBEfXbj0tdfj6Ygox)\ **Record on attendee list**\ ![](/files/PlEHW3gJpBgG8lsO2Rko)\ **Order summary email**\ ![](/files/jTKEBwfUL2haKAQkWdqs)\ **Confirmation email**\ ![](/files/1oTJR6ipjmdapOU8He8h) *** ### How to resend the order summary email and payment reminder email? If some attendees are not able to locate the payment email, organizers can resend it to them by following the steps below. 1. Go to **Order List**, search or select the attendees that you would like to resend either the order summary email or payment reminder email to.\ ![](/files/GjccTxxdXyFEKbVkpN7S) 2. Click on the send icon, select to send either of the mentioned emails. 3. **Remarks** 4. The order summary email can only be sent to attendees that are under paid or completed status. 5. The payment reminder email can only be sent to offline payment attendees. It also cannot be sent to attendees with approved or cancelled offline payment status. 6. **To resend in bulk** 7. Select multiple attendees and click on the send icon. Once clicked, select the corresponding email to be sent out.\ ![](/files/KHbGzrW3RsB4Ypv4Kyrn)\ ![](/files/nR5cBYFUSFAnYs4rlfya) 8. **To resend individually** 9. Hover over the attendee name and click on the send icon. Once clicked, click **Long Press To Send**.\ ![](/files/F1PUTVFLGP4ngRjzr5qr)\ ![](/files/UD6YWxuiu8I381GdyK6G) ### What will happen to the attendee quota for the c**ancelled** attendees? If there is an attendee that has registered but the organizer decides to cancel the order due to late payment or other reasons, the attendee quota will be released (will not be deducted). The attendee quota will be consumed once the attendee is **Approved**. ### How to download a PDF file of the payment invoice for an attendee? 1. Go to the **Order List** and search for the attendee that you would like to find. You can do so by entering the invoice ID, attendee email or attendee name into the search bar and click search.\ ![](/files/DTbMCugifInlgAw1K7AB) 2. Click on the highlighted icon and click **Download Invoice**.\ ![](/files/YMW7iPjG59n9cybAT6wV)\ ![](/files/Bm444JagECqEPSDgXG8D) *** ### Attendee flow when using offline payment 1. Enter your email address, select the ticket type and input the registration details on the registration form.\ ![](/files/90i0v0TlyUYjVVYz98Va) 2. Select the **Offline Payment** option and notice the payment details that are stated. Then, click **Next**.\ ![](/files/1qfPMArPZPj11OtKCls0) 3. Input the billing information. This will be included in the payment invoice. The fields that are included in the billing information are listed below. You may further edit the details or add any additional information needed. 4. Fields under billing information: 5. Company Name 6. Company Address 7. Name 8. Email 9. Contact Number\ ![](/files/fkzXDfNgZ1V7AmCZQsQK) 10. Click **Proceed The Payment**. There will be a pop-up message as below and you will then receive an invoice sent to your email.\ **Pop-up message**![](/files/yKtfOc79J2pmi70jKiHI)\ **Invoice**\ ![](/files/0ITxyOjvOpFVunJEM5FH) 11. Make payment to the stated bank account and send the proof of payment to the organizer. 12. Send the payment proof to organiser according to instruction. ### Remarks 1. This feature is only available for events created after 31/1/2024. 2. If the organizer has cancelled an order, the purchaser can re-register themselves and a new order will be created. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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