# Ticketing Setup ### Use Case - One QR e-Ticket per person ![Idea](/files/6M3hwRQIN0KhBh0ei4Nh)**One ticket** will be associated with **one QR Code** in the confirmation email. If you wish for **one** attendee with one ticket to be able to participate in multiple sessions, you can create multiple add - on items and attach them to the ticket. In such a case, only one QR e - ticket will be sent to the attendee. The EventX Check-in App can then manage their session attendance through the use of Breakout Session Permission. ## Create Ticket **To create ticket types for your event, follow these steps:** **Important Reminder:** * Organizers can create a maximum of **44 ticket types** for each event. * Once the tickets are sold, the organizer cannot delete the ticket anymore. \*\*Step 1:\*\*After logging in to the organizer portal, go to **Payment Method** and toggle on the Online Payment option. ![](/files/KYeQ1s43pfLTvQZROCgr) For more information on connecting to either your own stripe account or EventX stripe account, please refer to [this article](https://help.eventx.io/portal/en/kb/articles/using-eventx-stripe-account). \*\*Step 2:\*\*When a Stripe account is connected, click the **Create Ticket** button. ![](/files/E7Do2rSpeMP35VFjAp1M) Once a ticket has been created, the organizer can input the following information: ### **Ticket Details** The organizer can customize the basic ticketing information, such as ticket name, ticket type (priced or free ticket), selling quantity, selling price and purchase limit. ![](/files/f8z1OOnM7saE5FTFp4R8) When all tickets have been sold out, registrants will see the indication "This ticket has sold out". ![](/files/iS2NcblIgQqGZWqciTe3) ### **Webinar Permission Access** The organizer can assign access for each ticket holder to join the webinar sessions by selecting webinar sessions to confirm which sessions this ticket holder can access. ![](/files/EdeNUd7vA84Tygiy4US2) By clicking on the \*\*All Webinar Sessions,\*\*organizers willallow this ticket holder to access all webinar sessions that are on the platform. ### Ticket Minimum / Maximum Limit Per Purchase Organizers are able to limit the number of tickets per purchase. This can be applied to each ticket that is created. To do so, simply set the minimum and maximum purchase amount for each order in the section shown below.\ ![](/files/0HQgmsDcm3znoVVOFVUv)\ Once done, attendees will not be able to purchase more than the set amount. For example, if the maximum number is 1, attendees can only purchase up to 1 ticket for this particular ticket type.\ ![](/files/PtrH0Bpqqlk2VueZWqiU)\ **Remarks:** 1. The purchase limit only applies to the specific ticket that is created. Attendees are still able to purchase other tickets under the same registration form if there are multiple tickets assigned to the form. 2. Purchasers are able to register again under the same email address and purchase a new ticket. ### **Breakout Session Access** In order to set the access for attendees who are attending the event in-person, please **note** the following: **Step 1:** Ensure that **In-person Check-in** is toggled ON to be able to edit the Breakout Sessions. ![](/files/iyaXuXQmywPPg4AZApSC) **Step 2:** Refer to [this article](https://help.eventx.io/portal/en/kb/articles/creating-breakout-sessions) on how to create breakout sessions. **Step 3:** Under Participants, select the attendees that you would like to allow access to the session. ### **Ticket Sale Time** The organizer can set the ticket selling period by setting the start and end date and time of sales. ![](/files/owFBdxcuc3PEuBxFjdyG) If ticket selling has not started yet, ticket and ticket details are greyed out and still unavailable to click. ![](/files/6guKPGcYTW40vNK2V8Ie) When the ticket sales period has ended, it will be indicated as below. ![](/files/hfcqaxO5xubBHQ6h4VDw) ### **Ticket Description** The organizer may also add a ticket description for the attendee in the Ticket Description box. Here, organizers are able to change the font, font size, attach links and also add images if needed. ![](/files/L3b3NDFjQNF3LSqthMzG)\ The ticket description will be shown under the ticket type on the registration form. The display of the ticket can be collapsed. ![](/files/HX1rT2qr5xX9tvFVaIEI) Once the attendee has purchased a ticket, the automated order summary and confirmation emails will include the purchased ticket details and also the ticket description. **Order Summary Email** ![](/files/tQWqKh7pn0yBOYamphAy) **Confirmation Email** ![](/files/OQLTd058FTBPDNokqH4T) If organizers have input a message for a particular ticket, the message will be shown in the automated order summary and confirmation emails.\ ![](/files/hnoP1JZYEV3oN44qJTMD) **Order Summary Email** ![](/files/UX36SHdA1LcJXFRqSfDJ) **Confirmation Email** ![](/files/rcgcfCrpaHSdwYPXoqhg) ## Editing A Ticket Organizers are able to edit the items within a ticket even after the ticket sales have started. ### Remarks 1. Once the items such as the ticket name and message to attendee has been changed, it will be reflected on the **Order Summary** **email**, **Confirmation email** and **Invoice** only if the organizer resends it to the purchaser. Please refer to the screenshots below for an example of the changes reflected on the Order Summary email. 2. Before changes are made\ ![](/files/5mxDHkxQOLBAmqMKl9D8) 3. After changes are made\ ![](/files/ifh02qTPha9d2YTuHp6t) 4. The updated ticket name will not be shown on the **Order List** for existing purchases. 5. If the organizer changes a free ticket to a priced ticket or increases the ticket price, there will be no changes in price shown on the **Order List, Invoice** and **Order Summary Email** for existing purchases. The updated pricing will only be reflected on the registration form. ### Assigning Tickets 1. If there are multiple tickets being purchased by an attendee using the same email address, the attendee can decide if he wants to assign the ticket to other attendee. 2. Once the ticket holder with multiple tickets receives the automated confirmation email as below, simply click on **Enter Event.**![](/files/GmtNEhc6EkAR63WhWljR) 3. The purchaser can then decide if they would like to assign the ticket to another attendee by clicking on **Assign to Other.** Once the button is clicked, simply input the email address to be assigned to and click\*\*Assign Ticket.\ Note:\*\*The ticket can only be assigned once. The assigned attendee cannot reassign the ticket.\ ![](/files/WznFAoNTUf3Vs5aYDKNa)\ ![](/files/uUpeyW6z17gptyYqCZVY) ### Remarks 1. The multiple ticket purchase feature is available for all events. ## Changing Attendee Ticket Type Using multiple ticket types with Free and Paid tickets means having different event access or permission for each type of ticket. In the case that the attendee wishes to change his ticket type, the organizer may do so by following a few steps. **Reminder:** * Editing the ticket type will NOT trigger any automated confirmation email. * Editing the ticket type will only change the permission or access of the attendee to the event. However, it does not handle any refund or surcharge. (Organizers still need to handle the money via Stripe and not in Event Portal To change an attendees ticket type, do the following: \*\*Step 1:\*\*Go to **Attendee list** on the left. ![](/files/3QUTpsmBd4Mex5uShJ3z) **Step 2:** Locate or search the attendee, hover after on the right and click on the Edit icon. ![](/files/tMq8FggGqufF7GiDd6wS) **Step 3:** Change the ticket type by choosing from the types of ticket available. ![](/files/RkULibiltAbdIEKOIFjp) **Step 4:Click Update** and the updated ticket type will be shown under the participant's detail. ![](/files/Ud8lGgbdqVWtKlmyEYNB) ![](/files/IufG1DJ4os0PVZOssbKZ) **Note** 1. As the confirmation email will not be sent out automatically after the ticket type is updated, please refer to [this article](https://help.eventx.io/portal/en/kb/articles/automated-email-17-11-2023) to know how to resend automated emails. 2. Once the automated confirmation email is resent to the attendee, it will reflect the new ticket type that has been assigned.\ ![](/files/X9cipvln4wC1ILV9bjmC) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://eventx-hq.gitbook.io/knowledge-base/registration-and-ticketing/ticketing-and-pricing/ticketing-setup.md?ask= ``` The question should be specific, self-contained, and written in natural language. 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